top of page
Register Now
OCA_24SpringConf_Logo_color.png
Save the Date
Annual Spring Conference | April 21-22, 2026
Hilton Columbus Polaris Hotel
8700 Lyra Drive, Columbus, OH 43240

Call for Proposals

Proposals must be submitted by Wednesday, November 19th. 

We are excited to announce the Call for Proposals for our 2026 Annual Spring Conference themed "Connecting for Impact" focused on recognizing and renewing our commitment to connection with those working in the youth serving sector to continue our legacy of impacting the system of care.​​​​​​​​​​​​​​ 
 

We invite innovators, implementers, leaders, and subject matter experts to submit proposals for advanced-level presentations, workshops, experiential learning sessions, and panels. 

​

Conference Agenda:

 More details will be shared soon.​

Tuesday, April 21

Meghji_Riaz_ORIGINAL.jpg

Riaz Meghji

Human Connection Expert; Author of Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships; Former host with MTV Canada, CTV News, Breakfast Television Vancouver, Bell Media, and the Toronto International Film Festival

Human Connection: Your Competitive Advantage in Customer Service
 

Customer service isn’t just about fixing problems. It’s about forging relationships with your customers that go beyond an initial transaction. Great products help launch companies. Great customer service sustains them for long-term success.
 

  • Discover Riaz’s secrets to customer service that forge lasting passion, loyalty, and engagement with your brand.

  • Learn how every customer interaction is an opportunity for connection

  • Teach customer service leaders how to listen without distraction, banish directionless small talk, and more

  • De-escalate customer conflict and drive effective collaborations

  • Lead with assertive empathy in every customer service exchange
     

This authentic experience will inspire your teams with lead with empathetic curiosity and ultimately out-care the competition.

Wednesday, April 22 

Fostering Connection and Wellness in the Future of Work
 

Fostering connection and wellness is going to be key in the future of work. Demonstrating empathy for the changes we are all going through and understanding ways to restore energy and human interaction are critical – especially when navigating an ever changing world. In Mark Ostach’s message, he will provide ways to reignite human connection leaving you filled with a newfound courage to connect.

 

Key Takeaways

  • Learn how The BELL Method (Belonging, Empathy, Listening, & Love) can strengthen relationships  

  • Improve your digital & emotional wellness

  • Discover creative ways to foster healthy habits at work

  • Be in community & have a little fun!

Ostach_Mark_PROMOPIC.jpg

Mark Ostach

Bestselling Author; 2x TED Speaker; Human Connection & Digital Wellness Expert

bottom of page