
Keynotes - Voices of Impact
The Power of Three: Building Enduring Partnerships with Clients, Funders, and Staff
Overview: The future of child- and family-serving agencies depends on their ability to build and sustain three essential partnerships: with clients, with funders, and—most critically—with staff. Drawing on national research and hundreds of interviews with direct care professionals, this session will explore how aligning an agency’s mission, strategy, and culture can foster authentic staff engagement and retention.
Participants will examine the key drivers of job satisfaction—including onboarding, supervision, team-building, and appreciation—and learn how to minimize common dissatisfiers such as burnout, unrealistic expectations, and lack of communication. This session offers a practical roadmap for leaders committed to creating a workplace where staff feel valued, supported, and inspired to stay.
Closing Keynote Presentation
Lisette Burton, J.D.
Chief Policy & Practice Advisor, Association of Children's Residential & Community Services (ACRC)

Navigating Federal Policy Crossroads: Opportunities and Threats for Child & Family Service Providers
Join Lisette Burton, Chief Policy & Practice Advisor at the Association of Children’s Residential & Community Services, for a timely and strategic briefing on the evolving federal public policy landscape impacting child and family service providers. This session will explore key developments in Medicaid, liability insurance, foster care, and children’s mental health, highlighting both emerging threats and actionable opportunities. Attendees will gain insight into how shifting federal priorities and funding dynamics may affect service delivery, compliance, and sustainability. With a focus on practical implications and strategic foresight, Lisette will equip leaders with the knowledge needed to advocate effectively and adapt confidently in a changing policy environment.
Session Speakers

Tia Cokes, MA
MRSS Statewide Program Administrator
Ohio Department of Mental Health and Addiction Services

Casandra Zouhary
Director of Engagement & Crisis Intervention Services
Ravenwood Health

Jason Barkey
Director, Quality Improvement - OhioRISE
Aetna

Stevie Romano
Deputy Director, Regulatory Compliance
Ohio Department of Children and Youth

Mikenna Miller
MRSS Program Coordinator
Ravenwood Health

Jeff Steller
Population Health Consultant
Cincinnati Children's Hospital Medical Center

Melissa Bacon
Deputy Director, Office of Behavioral Health Policy
Ohio Department of Mental Health and Addiction Services

Adam DiCristofaro, M.Ed.
Director of Quality Assurance and Compliance
Trumbull County Children Services


Susan Ballard
Senior Director, Programs
Ohio Children's Alliance
Kayla Herbell
Associate Professor
Ohio State University College of Nursing

Keri Deyling
Senior Chief Officer of Mental Health
Coleman Health Services

Sophie Berger, BA
Research Associate
Ohio State University College of Nursing